07721600500 info@icfsme.iq Sunday - Thursday: 8:00 AM - 3:00 PM
Iraqi Company for Financing Small and Medium Enterprises - شعار الشركة
البنك المركزي العراقي - Central Bank of Iraq

Central Bank of Iraq
Complaints Platform

The Central Bank aims to improve the quality of banking services provided to citizens through an electronic platform specialized in receiving and processing complaints, ensuring rapid response and solving problems faced by customers.

In the event of a problem that has not been resolved by the company, you can submit your complaint via the official website of the Central Bank in the Complaints Management Platform window through the QR code or via the link: complaint.app.cbi.iq

How to use the platform:

1

Use the electronic link: complaint.app.cbi.iq to access the complaint submission form.

2

You will be redirected to the (Ur) portal, which is an official and trusted government gateway.

3

Create your account first and log in to access the complaints management system interface.

4

Fill out the electronic complaint form with the required information, and attach documents or photos that support the complaint.

5

Complete the steps and submit the complaint. You will receive a special code via text message enabling you to track it later through the complaint inquiry service.

Or scan the QR Code
QR Code - Central Bank of Iraq Complaints Platform
complaint.app.cbi.iq
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